SENIOR OPERATIONS EXECUTIVE

Lora Jackson

Chief of Staff · COO · VP / Director of Operations

I build the infrastructure that lets founders and executive teams stop firefighting and start leading. For 14 years, I have done this in-house and as an independent operator, for venture-backed startups, service-based companies, and mission-driven organizations, across 100+ engagements.

Lora Jackson
100+ Founder and executive team engagements across venture-backed, service-based, and mission-driven companies
100+ Knowledge hubs built, turning what founders carry in their heads into documentation their team can actually run on
300+ SOPs and training programs built to keep operations running without the founder in the room
Pub Ocean Led operations as Director of Operations, prior to the acquisition by Perion Network (NASDAQ: PERI)
What I build
  • Creator of the Business Flow Framework, a six-phase methodology, Evaluate, Document, Automate, Delegate, Organize, Optimize, that turns founder-dependent operations into self-managing teams
  • Built an AI workflow that turns Loom recordings into finished, standardized SOPs, deployed across dozens of companies
  • Built an assessment tool using Claude to diagnose where an organization's operations are breaking down
  • Prototyped an AI-powered estimator tool for the moving and storage industry
How I operate
  • Partner directly with founders and executive teams, turning ambiguous strategy into the systems, processes, and accountability structures that let a company scale without breaking
  • Own cross-departmental execution, aligning teams around a single operating cadence instead of competing priorities
  • Direct experience managing offshore and distributed international teams
  • Trusted with sensitive operational, financial, and personnel information, with a consistent track record of discretion
  • Daily practitioner in Claude, ChatGPT, Notion AI, and Zapier, building automation and driving adoption, not just using the tools myself
Range

The common thread is always the same: a service-based company with real growth and not enough systems to support it. I take on new industries deliberately, it keeps my systems-thinking sharp and my diagnosis fast.

Digital Marketing & Media Buying
SaaS Startups
Co-living & Hospitality
Home Services Remodeling, moving & storage, home organizing
Education Including an Ivy League graduate program
Franchise Businesses
Professional Services Law groups, accounting firms
Regulated Industries Including an AI-native healthcare platform serving 109 organizations, 472 locations, and 19M+ patients

Open to Chief of Staff, COO, and VP/Director of Operations roles, partnering with a founder or executive team who needs an operator to turn strategy into daily execution.

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